Return Policy

Standard Products (Office Supplies, Furniture, Cleaning Supplies, etc.):

• Eligible for return within 30 days of delivery
• Items must be unused, in original packaging
• Original condition with all accessories and documentation
• Proof of purchase required (order number, invoice)

Non-Returnable Items:

• Custom or branded merchandise (T-shirts, hoodies, hats with custom logos)
• Personalized or made-to-order items
• Clearance or final sale items
• Opened cleaning supplies or chemicals (for safety reasons)
• Items damaged due to misuse or neglect
• Products returned after 30 days
• Digital products or downloadable items

Government Contract Purchases:
Returns for government contract purchases will follow terms specified in your contract. Please refer to your contract document or contact your project manager.

All return windows begin on the delivery date confirmed by carrier tracking.

To start a return:

1. Contact us at returns@baptisteclanllc.com
2. Include your order number and reason for return
3. Describe the issue (damaged, incorrect, changed mind, etc.)
4. Attach photos if reporting damage or defects
5. Wait for return authorization — do not ship items back without authorization

We will respond within 1-2 business days with:

• Return authorization number (RMA)
• Return shipping instructions
• Return shipping label (if applicable)
• Return address

Change of Mind / No Longer Needed:

• Customer is responsible for return shipping costs
• Original shipping charges are non-refundable
• We recommend using a trackable shipping method

Damaged / Defective / Incorrect Items:

• We will provide a prepaid return shipping label
• Schedule a pickup or drop off at designated carrier location
• No cost to you for verified damage/defect claims

Freight Returns (Large Furniture, Bulk Items):

• Contact us immediately for freight return instructions
• Do not refuse delivery without authorization
• Special arrangements required for freight pickups
• Costs will be determined based on reason for return

Once we receive and inspect your return:

Refund Amount:

• Full product cost (minus original shipping)
• For change-of-mind returns, original shipping not refunded
• Damaged/defective returns receive full refund including shipping

Partial Refunds:
May be issued for:

• Items returned in non-original condition
• Missing parts or accessories
• Damage caused by improper return packaging

We will notify you by email once your refund has been processed.

We process exchanges as a return + new order for fastest service:

1. Initiate a return for the unwanted item
2. Receive refund (per policy above)
3. Place new order for desired item

Direct exchanges may be possible for identical items (wrong size/color). Contact us to check availability before returning.

For damaged items, we will replace with identical item at no cost. If identical item is unavailable, we will issue refund or discuss alternatives.

If you receive damaged or defective items:

1. Document the damage immediately
2. Take clear photographs of damage and packaging
3. Contact us within 48 hours of delivery
4. Email photos and order number to claims@baptisteclanllc.com

We will:

• Verify damage/defect
• Provide prepaid return label (if return needed)
• Ship replacement promptly
• Or issue full refund if replacement unavailable

For freight shipments, note damage on delivery receipt before signing.

If you receive the wrong item:

1. Verify against your order confirmation and packing slip
2. Check if item shipped separately
3. Contact us within 5 business days at returns@baptisteclanllc.com
4. Include order number and photos of what you received

We will arrange for return of incorrect item and shipment of correct item at no cost to you.

Custom, branded, or personalized items (including T-shirts, hoodies, hats, phone cases with custom designs) are generally non-returnable unless defective.

Defective Custom Items:

• Report within 5 business days of delivery
• Provide photos clearly showing defect
• We will evaluate and may offer replacement or refund

Incorrect Custom Items:

• If we made an error (wrong design, wrong logo, wrong text), we will remake at no cost
• Report within 5 business days
• Provide clear photos showing the error

Custom items cannot be returned for change of mind, wrong size ordered, or color preference.

Furniture and large items require special handling:

Inspection Upon Delivery:

• Inspect thoroughly before accepting freight delivery
• Note any damage on delivery receipt
• Refuse if severely damaged

Returns for furniture (non-damage):

• Subject to 30-day return window
• Customer responsible for return freight costs (can be substantial)
• Item must be in original condition, unassembled if applicable
• Original packaging required
• Restocking fee may apply (15-25%)

Damaged Furniture:

• Document immediately
• Contact us within 48 hours
• Do not attempt assembly if damaged

A restocking fee may apply to certain returns:

Restocking fees are deducted from refund amount. No restocking fee for damaged/defective items.

Typical refund timeline:

At this time, we primarily serve U.S. customers. If you are an international customer:

• You are responsible for all return shipping costs
• You are responsible for any customs/duties/fees
• We recommend using a trackable, insured shipping method
• Refunds issued after inspection (minus original shipping)

For government agency and B2B contract purchases:

Contract Terms Apply:
Returns will follow terms specified in your contract or quote. Please refer to your contract document.

Project Manager Coordination:
Contact your assigned project manager directly for return requests:

• Email: procurement@baptisteclanllc.com
• Include contract number in subject line

Multi-Location Returns:
For multi-site deliveries, we coordinate centrally. Do not return items without authorization.

Inspection Windows:
Government facilities may have specific inspection periods. Notify us immediately upon receipt.

Seasonal Returns:
Items purchased during holiday season (November-December) may have extended return window through January 31. Check with us for specific dates.

Clearance Items:
Final sale items are non-returnable. This will be clearly noted on product page.

Discontinued Items:
If replacement unavailable for damaged item, refund will be issued.

Order Cancellations:

• Cancellations before shipment: full refund
• After shipment: treated as return (customer pays return shipping)

To prevent fraud, we reserve the right to:

• Require photo ID verification for high-value returns
• Limit return frequency for suspicious accounts
• Deny returns that appear fraudulent
• Report suspicious activity to appropriate authorities

Multiple returns from same customer may be flagged for review.

For all return inquiries:

When contacting, please include:

• Order number
• Item(s) being returned
• Reason for return
• Photos (if damage/defect)

Mailing Address for Returns (after authorization):